Every leader has a baseline. Without one, we won’t be able to demonstrate growth or progress. Let me demonstrate with one of my first performance reviews as a people manager: “Jason needs to do a better job at maintaining composure during less-than-ideal times. He has to realize that the people…

From on-demand rideshare, grocery delivery, self-driving cars, and healthcare — I’ve learned that the common thread in what makes these industries successful is accountability. I know this sounds like a no-brainer, but without accountability, everything is at risk. …